Service & Maintenance
We believe transparency and accountability are essential to delivering exceptional service. That’s why we closely track and share key performance indicators that reflect the quality and efficiency of our operations. These metrics offer clear insight into how we support your business in the maintenance of your security systems.
How we deliver:
Response Time
We prioritise speed in addressing service requests, ensuring swift action when you need it most.
Service Duration
Tracks how long open cases remain unresolved, helping us stay ahead of delays and maintain momentum.
Recurrence Rate
Keeps tabs on how often the same issue reappears, giving us insights to drive lasting solutions.
Computerised Stock Control
Engineers will always have the right equipment for every job, even if unexpected issues arise as vans are stocked adequately and always.
Heat Mapping for Efficient Planning
We use online heat mapping tools to plan service visits to ensure swift response and efficient tasking of multi site updates.
Advanced Reporting
We have invested heavily in our CRM systems and Lean Culture to deliver detailed reports when requested.
