5⭐Customer Service

Customer Service is our main priority. When our customers are happy, we are happy!

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The latest in smart alarm systems

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New IQ Full Touchscreen Control Panel
1 min 28 sec
Quick intro on how to arm your system via the IQ control panel (the latest technology in smart alarm systems)
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Smart Alarm & App working together
1 min 5 sec
Summary of the features available via the alarm.com app that's included in the Action Smart Alarm System

Customer Support Hub

Please check out our Customer Support Hub to find answers and guidelines to common queries relating to your Action24 Security System.

How do I change my billing details?

To change your billing details, please email us at accounts@action24.ie with your request and please include the 1st line of your home address so we can verify your Action24 account.

I am getting low battery signals from my alarm. What do I do?

The smart alarm system that we have installed for you is a wireless system. The sensor and internal beams we have fitted contain batteries which need to be changed every 3-5 years. 

The supply and fit of these batteries is covered under your maintenance and monitoring agreement with us.

If you get a low battery alert from your system you do not need to contact us. Your system is still connected and monitored. 

The Customer Service Team will  arrange an engineer visit with you in due course.

I'm moving house, what should I do regarding my alarm?

Give us a call @01 297 3333, select 1 to talk to one of our team members and we will work out the best option for you. Alternatively, see Moving Home, fill in your details and we’ll be in contact with you.

Can I reschedule my installation date?

Yes, that is no problem. Please call our sales team @ 01 297 3333, option 1 and we can work out a date to suit you.

Can I upgrade my current alarm system?

Our latest smart alarm system is the IQ System with full touchscreen technology. We currently have a special offer. More information here: https://www.action24.ie/promotions/