FAQ’s

Home security monitoring isn’t your standard wired system anymore. Our smart alarm system allows for complete home control via your computer, smartphone or tablet. You can control your security system, view live and recorded CCTV and manage your lights from almost anywhere.

You can download the Smart Alarm App from the Apple App Store or Google Play. You will receive a username and first-time password by Action24 via email.

Yes, Action24 internal motion sensors are pet friendly. Plus our smart security system allows you to check in on your pet remotely via Internal Cameras.

You are always connected and protected. Action24 Security Systems will continue to work in the event of a power outage.

The Action24 Touchscreen Control Panel is the easiest panel to use on the market. Highly intuitive and easy to navigate.

Yes. Action24 Smart Alarm Systems work in any type of home.

Yes, you can enhance your alarm system with additional products like WiFi Cameras, a Video Doorbell, Smart Plugs and Fire Protection (Smoke Detectors).

Z–Wave is a wireless technology that lets smart devices talk to one another. Household products, like intruder alarm panels and lights are made “smart” when Z–Wave connectivity is added inside the product’s design, giving them the capability to communicate and perform the desired function. The Action24™ smart alarm panel is Z-Wave enabled and the devices that are communicating with your alarm panel are your smartphone app and electrical sockets.

Yes. Control of lights and other electrical appliances is easily integrated to your smart alarm panel via Z-Wave.

Z–Wave is a wireless technology that lets smart devices talk to one another. Household products, like intruder alarm panels and lights are made “smart” when Z–Wave connectivity is added inside the product’s design, giving them the capability to communicate and perform the desired function. The Action24 touchscreen panel is Z-Wave enabled and the devices that are communicating with your alarm panel are your smartphone app and electrical sockets.

Unlimited. The App can be downloaded to as many smartphones and tablets as you need. At no extra cost.

Full details on our Smart Plug information page

1) On a PC go to www.alarm.com

2) Click login -customers- (top right)

3) Login with the primary user name for your account and whatever password was set up for that account (Action24 can reset your password if you have forgotten this)

4) Click users on the left hand side of page

5) Click manage logins (middle top of page)

6) Click add a login (right middle)

7) Add in their details in the various boxes and click save

8) Click the circle corresponding to the permission level you wish to give them

9) Click Save

Inform the new user of their login name (you will normally set this to be the users email address)

They will have received an email with a temp password. The new user can log into alarm.com on a PC with their username and the temp password where they will then have the opportunity to set their own password.

After completing this they can then log into the app with the new details.

1) On a PC go to www.alarm.com

2) Click login (top right)

3) Login with your user name and whatever password you set up (Action24 can reset your password if you have forgotten this)

4) Click users on the left hand side of page

5) Click Add User (blue button left hand side near top of page)

6) Fill in their name (or generic name such as Child Minder)

7) Add contact details email if you wish

8) Click the lock symbol bottom left

9) Click Access Code area which will initially have four blanks (this will have appeared under the lock symbol after you click it)

10) Fill in the four digit code you wish them to use

11) Scroll down if required and select if you want access at all times or limited (if limited fill in time details)

12) Click save this will send the details to the panel usually within 10 to 20 minutes

You can easily add new user codes to your system from the app. This short video explains how.

Yes, we have 2 user guides:

• The 2Gig Security System
• The IQ2 Security System

To change your billing details, please email us at accounts@action24.ie with your request and please include the 1st line of your home address so we can verify your Action24 account.

The smart alarm system that we have installed for you is a wireless system. The sensor and internal beams we have fitted contain batteries which need to be changed every 3-5 years.

The supply and fit of these batteries is covered under your maintenance and monitoring agreement with us.

If you get a low battery alert from your system you do not need to contact us. Your system is still connected and monitored.

The Customer Service Team will  arrange an engineer visit with you in due course.

Give us a call @01 297 3333, select 1 to talk to one of our team members and we will work out the best option for you. Alternatively, see Moving Home, fill in your details and we’ll be in contact with you.

Our latest smart alarm system is the IQ System with full touchscreen technology. We currently have a special offer. More information here: https://www.action24.ie/promotions/

If your SkyBell is flashing ORANGE or flashing RED GREEN it needs to be relearned to your Wifi and alarm.com account.

Please follow our SkyBell Troubleshoot Guide

You can manage what notifications you get via your app (whether they are push, text or email alerts).

• Go into your Alarm.com App
• Click the 3 bars in top left corner
• Scroll down to ‘Notifications’
• You will see what’s enabled for your device
• Click the settings icon in top right corner to view all notifications  (active and paused)

Your Action24 system receives a full remote daily health check as part of the monitoring service with us. If you wish to book a service of your alarm system please email support@action24.ie and we will be in touch to arrange an engineer visit.

Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a monitored alarm system. Please check with your insurance company for more information.

We can take down old alarm systems on the day of your new Action24 Alarm installation. If you require this at an earlier date, our engineers can power down your old system and then return on the day of installation to take down the old alarm system and install the new equipment.

Yes. Unlike some of our competitors like Phonewatch, once you have paid for the installation you then own the equipment in your home.

No, our Touchscreen Control Panel is completely wireless.

The average security system on a 3 bedroom house for example would take 2 to 3 hours.

Our engineer will fit the Bell Box, internal contact and motion sensors and the Touchscreen Control Panel.

You will be shown how to use the Control Panel with the App.

Additional devices like a WiFi camera and the Skybell which require sufficient broadband could take more time to install.

Yes, that is no problem. Please call our sales team @ 01 297 3333, option 1 and we can work out a date to suit you.

Simply call 01-2973333 or email sales@action24.ie . We will contact you immediately to arrange.

Home security systems not only help to discourage intruders from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on the emergency services responding to false alarms when real crimes are being committed elsewhere.

Help prevent false alarms by following the checklist below.

• Be comfortable with using your system
• Know what happens when a panic button is pushed
• Consider who should have access to your home and make sure they know your code and how to use the alarm
• Test your system monthly
• Always keep your emergency contact list up to date
• Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
• Call us before you carry out house renovations
• Cover your smoke detectors during construction, building repairs, and major cleaning

Generally once a perimeter beam or a protected area is breached, an image and video clip will appear in our monitoring centre. Our operators will give an audible personalised message to the intruder. Our operator will then call the Gardai, keyholders and emergency services according to protocol agreed with the client.

Live CCTV monitoring is a very personalised service. Every site will have different protocols depending on the circumstances and site type. We are happy to go through protocol examples we can implement as part of our solution provision. The protocols can be easily altered at any time.

Traditional CCTV monitoring sends in a video clip to the Control Room when an outside beam in a protected area is breached. The beam is unable to distinguish between a person, animal, car and rubbish blowing in the wind. This means that the operator now has to deal a high level of false alarm activity which are extremely time consuming and an divert attention away from genuine activations.

Analytics based CCTV monitoring utilises advanced video pattern detection technology in the camera itself that accurately identifies the movement of people and vehicles and ignores everything else. This means that any CCTV alarm sent to our monitoring centre are genuine alarms (a person or a vehicle).

Analytics systems use complex algorithms in-built into the hardware that accurately identify how humans and vehicles move and can track and trace their movements in real time as they move across the camera’s field of vision.

Analytic based CCTV systems are designed to ignore anything that is not classified as a human or vehicle. Once the system is armed, any human or vehicular movement that occurs in a specified area on camera is immediately detected and the offending video clip is sent to our monitoring centre for analysis.

Yes. Remotewatch can be deployed in any outdoor environment. The reduction in the price of the equipment needed for Remotewatch and market place competitiveness have meant Live CCTV monitoring is now a viable option for nearly any type of home.