Smart Alarm App

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All Action24 smart home alarm systems come with the award winning Home Alarm App as standard. It is the leading home security and automation app and will revolutionise the way you use your alarm system in your home.

With all smartphones and tablets
Custom Notifications
Receive real-time alerts via text, push notification, email or phone call
Easy access
Remotely set and unset your alarm. Stay and Away settings so you are safe at home and your house is safe while you are away.
Always aware
Receive notifications direct to your phone when literally any type of alarm event occurs in your home
Forget to set alarm?
Set up geofencing to remind you to set when you move a certain distance away from your home
Keep track
Set up multiple user codes
Manage more than one system
Manage & check other alarm systems on the same app. (e.g. your parents home, your business)
Control lights/radio/electronic devices (all from the same App)
View live footage from your home along with up to 1,000 saved clips

Life made easier: The Smart Alarm App

How to get started with your Home Alarm App

  1. When you book your Action24 Alarm installation, please download the Home Alarm App in advance of the engineer arriving at your home.
  2. You can download the app from Apple App Store or Google Play (quick links above).
  3. When the Engineer arrives at your house on the scheduled installation date, they will provide you with your login details.
  4. The Engineer will go through the steps with you to set up your app and show you the main functions and features.
  5. You are then ready to use your alarm system remotely from anywhere at anytime.

Home Alarm App FAQ

How do I get the Smart House Alarm App?

Download the Smart Alarm App ( App Icon below) from

  • Apple App Store or
  • Google Play

You will receive a username and first-time password by Action24 via email after your installation.

Enter your username and password.

Alternatively you can visit the App website on desktop:

How do I add new users/logins to my Smart Alarm System?

1) On a PC go to

2) Click login -customers- (top right)

3) Login with the primary user name for your account and whatever password was set up for that account (Action24 can reset your password if you have forgotten this)

4) Click users on the left hand side of page

5) Click manage logins (middle top of page)

6) Click add a login (right middle)

7) Add in their details in the various boxes and click save

8) Click the circle corresponding to the permission level you wish to give them

9) Click Save

Inform the new user of their login name (you will normally set this to be the users email address)

They will have received an email with a temp password. The new user can log into on a PC with their username and the temp password where they will then have the opportunity to set their own password.

After completing this they can then log into the app with the new details.

How do I give access to my property (using unique codes)?

From the App:

You can easily add new user codes to your system from the app. This Short Video explains how.

From Desktop, see below:

1) On a PC go to

2) Click login (top right)

3) Login with your user name and whatever password you set up (Action24 can reset your password if you have forgotten this)

4) Click users on the left hand side of page

5) Click Add User (blue button left hand side near top of page)

6) Fill in their name (or generic name such as Child Minder)

7) Add contact details email if you wish

8) Click the lock symbol bottom left

9) Click Access Code area which will initially have four blanks (this will have appeared under the lock symbol after you click it)

10) Fill in the four digit code you wish them to use

11) Scroll down if required and select if you want access at all times or limited (if limited fill in time details)

12) Click save. This will send the details to the panel usually within 10 to 20 minutes

How do I manage the notifications I get via the App?

You can manage what notifications you get via your app (whether they are push, text or email alerts).

  • Go into your App
  • Click the 3 bars in top left corner
  • Scroll down to ‘Notifications’
  • You will see what’s enabled for your device
  • Click the settings icon in top right corner to view all notifications  (active and paused)
My App is not connecting to the Alarm

Make sure your phone is connected to WiFi and/or connected to mobile data. Ensure your phone is running the most up to date version of the app.

Have some more questions? Check our FAQ