Our Alarm Receiving Centre is an industry leading facility operating every minute of every day.
How Alarm Monitoring Works
Our Alarm Receiving Centre (ARC)
Our ARC is certified to European Standard EN50518 – the highest level standard an ARC can receive. To meet EN50518, an ARC must operate 24/7/365, including during a crisis and have comprehensive reaction time based on the risk priority for the customer. EN50518 certification covers all elements of monitoring centre operations from HR & admin all the way through to response times, even the type of doors used within our ARC!
We are licensed by the PSA and certified by SSAIB annually across a range of standards (including PSA 2006_12, I.S. EN50131-1:2006, PSA 74:2019, PSA33:2014, SR45:2013 + A1:2014 , SR 25:2005 , IS 228:1997, BS: EN50518 – 1:2013, BS: EN50518 – 2:2013, BS: EN50518 – 3:2013).
All of our valued staff members have been trained to exceptionally high standards, are Garda vetted and are individually licensed by the PSA. We are people looking after people. We identify suspicious activity, acknowledge false alarms and recognise unusual patterns of behaviour with the aid of advanced technology so threats are verified and appropriate actions are taken.