SkyBell Troubleshoot Guide

If your SkyBell is flashing ORANGE or flashing RED GREEN it needs to be relearned to your Wifi and account. 

If it is flashing ORANGE, please default the bell first as below:

  • Press and hold the SkyBell button until it rapidly flashes Yellow (this can take 60 seconds or more).
  • When it rapidly flashes yellow release the button, the LED will turn solid Yellow (the bell is rebooting).
  • When the reboot process finishes it will flash Red Green. 

Once your SkyBell is flashing Red Green please proceed as follows: 

  • 1)  Open the App 
  • 2)  Tap the three horizontal bars top left of the screen 
  • 3)  From the drop down menu hit “Video” 
  • 4)  Tap the cog wheel top right 
  • 5)  Tap “Add Video Device” 
  • 6)  Tap “Install Video Device” 
  • 7)  Select your SkyBell type at the bottom of the screen (you may need to scroll down) 
  • 8)  Tap “Next” top left of screen 
  • 9)  You will be asked to verify that the SkyBell is flashing Red Green, tap “Next” again (top right) 
  • 10)  Name your Device and tap “Next” (top right) 
  • 11)  Your SkyBell will create a temporary Wifi network that you must connect to 
  • 12)  Go to your Phone Settings and click Wifi 
  • 13)  Connect to the Network called SkyBellxxxxxxxx 
  • 14)  Return to the App 
  • 15)  The SkyBell will be searching for Wifi networks, when you see your network tap it to connect 
  • 16)  You may be asked for your Wifi Key (if your phone does not already know it and depending on what version of phone you are using). If asked please enter your network key 
  • 17)  Your SkyBell will now go through the install process, this can take a minute or two depending on your Wifi Speed 
  • 18)  When it has finished tap “Next” (top right) 
  • 19)  Tap “Next” again 
  • 20)  Enable Doorbell Motion if you wish to use this option and tap “Done” (top right)

If you require assistance with the above, please email and we will arrange an alarm engineer to phone you and guide you through the process.